Privacy Policy

Privacy Policy

How we collect, use, and protect your personal information.

Effective Date: April 2026

Skintoria ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.skintoria.com. By using our Platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

1. Account registration details: name, email address, phone number, and password.
2. Billing and shipping information: address and payment details.
3. Communications: messages sent to our support team via contact forms or WhatsApp.
4. Vendor applications: business name, brand information, and product details.

2.2 Information Collected Automatically

1. Device and browser information: IP address, browser type, and operating system.
2. Usage data: pages visited, time spent, links clicked, and search queries.
3. Cookie data: session cookies and preference cookies (see Section 7).

3. How We Use Your Information

1. We use the personal information we collect to:
2. Process and fulfill your orders and communicate order updates.
3. Manage your account and provide customer support.
4. Send marketing communications (only with your consent).
5. Improve the Platform through analytics and user feedback.
6. Comply with legal and regulatory obligations.
7. Detect and prevent fraud and unauthorized access.
8. Verify Vendor applications and maintain marketplace integrity.

4. How We Share Your Information

Skintoria does not sell your personal data. We may share information in the following limited circumstances:

1. With Vendors: We share order details (name, address, order items) with the relevant Vendor to fulfill your purchase.
2. With Service Providers: We share data with trusted third-party providers for payment processing, logistics, and email services, under confidentiality agreements.
3. For Legal Compliance: We may disclose information if required by Nigerian law or a valid court order.
4. Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under equivalent privacy protections.

5. Data Retention

1. We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Account information is retained for the duration of your relationship with Skintoria and for a reasonable period thereafter for legal and audit purposes. You may request deletion of your account at any time.

6. Your Rights

As a user of our Platform, you have the right to:

1. Access the personal data we hold about you.
2. Request correction of inaccurate or incomplete data.
3. Request deletion of your personal data ('right to be forgotten'). Withdraw consent for marketing communications at any time.
4. Lodge a complaint with the relevant data protection authority in Nigeria.
5. To exercise any of these rights, contact us at www.skintoria.com/contacts.

7. Cookies

Skintoria uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

1. Essential cookies: Required for core Platform functionality such as cart management and login.
2. Analytics cookies: Help us understand how visitors use the site (anonymized data).
3. Preference cookies: Remember your language and display settings.
4. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

8. Security

1. We implement industry-standard security measures including SSL encryption, secure payment gateways, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to this Policy

Skintoria may update this Privacy Policy from time to time. We will notify users of significant changes by email or a notice on our website. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out:

1. Website: www.skintoria.com/contacts
2. WhatsApp: +234 903 000 2516